Shipping Policy

Please carefully inspect all freight upon delivery. Please inspect the box and unwrap the contents, have the carrier document in writing a detailed description of the damages on box or board before signing anything, return the damaged board to the driver, and contact us at (317) 733-8499 or info@icecapcoldplunge.com immediately. If the product is signed for without damage being reported or if the driver leaves the property without the damage being reported, Ice Cap is not liable to replace it. You will have to pay return freight charges in order to get a replacement or accept the product as is.